Meet Our Chief Nursing Officer

St. Jude nurses make a positive impact every day. As we look back on the accomplishments in 2017 and beyond, it is truly remarkable to see the progress made.

On many occasions, I have been so fortunate to experience first-hand your passion for nursing and compassion for caring, when I have seen:
• A nurse wrapping her arms around a family member as they described through tears what she had meant to them.
• Nurses furthering their professional education, with books open during lunch breaks, studying for a class that is part of a BSN, MSN, or DNP or advanced certification.
• Nurses conducting research to complete a Clinical III project— or to simply create superior patient care.
• Nurses inside the Simulation Lab perfecting their teamwork and skills, or in small groups and interdisciplinary teams brainstorming how to improve processes.
• Nurses with bowed heads holding the hand of a patient or a family member.
Amidst an ever-changing healthcare environment, you remained steadfast and focused on providing exceptional care and finding ways to innovate, while offering patients and families life-changing compassion and kindness. You not only pursued excellence but helped create an environment in which excellence is the only acceptable standard.
Over the past year, you have achieved top decile patient care outcomes, improved patient satisfaction, earned advanced degrees and certifications at a rate far above the community average and participated in dozens of improvement initiatives—all while bringing to life our motto “Our Family Caring for your Family.” In the process, you increasingly positioned yourselves as national leaders—at conferences, in research literature, and in the sheer number of accreditations, honors and awards you’ve earned. And as you continued to build a highly-collaborative, quality-driven culture, you made it clear that Magnet designation was just the beginning.

There is never a time that I walk through our ministry that I am not reminded of what an honor it is to be part of the St. Jude Family, an honor I’m grateful for every day.

Warm Regards,

Laura Ramos
MSN, RN, NE-BC
Vice President of Patient Care Services and Chief Nursing Officer

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