Medical Records and Billing Information

Health Information Management (Medical Records) is now centralized at St. Joseph Hospital of Orange. There is no longer an office located at St. Jude Medical Center.

To receive copies of your medical record or billing information, you must submit a written, signed, and dated request form. You may download, print and complete the Authorization for Use or Disclosure of Health Information in English or in Spanish.

Mail, email or fax your completed request to:

Health Information Management
Release of Information
St. Joseph Hospital Orange
1100 West Stewart Drive
Orange, CA 92868

(714) 744-8785 Fax
SFMROI@stjoe.org
Attn: Release of Information

You have the option of receiving your information on aa CD, paper copies, email or fax. Please indicate your preference on the authorization form. Most requests are completed within 3 – 5 business days of receipt of the authorization. In some instances, requests may require additional time to process.

If you wish to pick up your medical records, you will need to go to St Joseph Hospital of Orange, when presenting in person you will be required to show photo identification.When picking up your copies you will be required to show photo identification.

Valid Authorization

Medical records/billing information may be released to anyone that the patient authorizes in writing to receive such information. A valid authorization MUST contain the following information:

  • Patient’s full name
  • Date of birth
  • Specific information to be released (i.e. lab report) and the date of service
  • Purpose for which the information may be disclosed (continuing care, insurance, disability, personal use)
  • To whom the information is to be sent to including the name and address or who will pick up the information
  • Specify when the authorization will expire
  • Identify if you would like a copy of the authorization
  • The patient’s signature or a patient’s legal representative’s signature. Authorizations signed by a representative must include a copy of the durable power of attorney, guardianship etc.
  • Date of the signature

Information pertaining to mental health treatment, HIV and alcohol and drug are designated as sensitive information. In order to release this information, the authorization must specifically state this. There are check boxes on the authorization that should be checked and initialed if this information is requested.

In the event of a large request for medical information, St. Jude Medical Center utilizes Sharecare to fulfill these requests. Please note that there may be a fee associated with this type of request. If you have questions regarding the fee, please contact Sharecare at (714) 771-8000 ext. 12430.

If you have any questions regarding obtaining copies of medical records/billing information please contact Health Information Services at (714) 771-8202.

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