Complaint Resolution and Grievances

If you have questions or concerns about your care, the patient relations specialist is available to help you better understand the healthcare environment, resolve problems, provide information, and address ethical concerns. You can contact a patient relations specialist by calling (714) 992-3000, ext. 3749, Monday through Friday, 8 a.m. to 4:30 p.m. After business hours, or on weekends and holidays, contact the charge nurse or nursing supervisor at (714) 871-3280.

Contact the Joint Commission

You also have the right to contact The Joint Commission:

By website:

By mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181

By fax: (630) 792-5636

Contact the California Department of Public Health

You may file a complaint with the California Department of Public Health regardless of
whether you use the hospital’s grievance process. Their address and phone number is:

California Department of Public Health
Licensing and Certification Program
Orange County District Office
681 S. Parker St., Suite 200
Orange, CA 92868
(800) 228-5234

This is Your Hospital

Tell Us Why St. Jude is Your Hospital.

Tell My Story
This is Your Hospital