Financial Matters

You will receive bills and correspondence from St. Jude Medical Center. Please read this correspondence carefully, as it contains important information regarding the status of your account. When contacting the hospital regarding your bill, be prepared to provide your patient account number, which you will find at the top of your bill, and your insurance information.

Patient Financial Services representatives are available to answer financial questions at (714) 870-3500, Monday through Friday, from 8 a.m. – 4 p.m.

St. Jude Heritage Medical Group Financial Patient Advocate

Our Financial Patient Advocate is a resource for patients and families when there are questions or concerns about finances. A Financial Patient Advocate for the Radiation Oncology Center and the Oncology/Hematology Infusion Center can search for out-of-pocket resources, help you understand your insurance benefits, and answer questions about your treatment bills. To reach a Financial Patient Advocate, please call (714) 992-3000 ext. 7717.

Financial Assistance Program

St. Jude Medical Center is committed to providing high quality, compassionate healthcare to all patients, regardless of their ability to pay. Medically necessary care should not be delayed because you don’t have health insurance or you’re unable to pay your hospital bill. If you do not have health insurance and worry that you may be unable to pay your hospital bill, it is important to let us know. You may qualify for free services or services at a discounted fee. This program is limited to hospital charges and does not include physician, anesthesiologist or professional charges that are not billed by the hospital.

Eligibility Guidelines

You may be eligible for our program if you meet all of the following guidelines:

  • You are not covered by government-sponsored insurance programs, such as Medi-Cal, MSI, Healthy Families, or Medicare.
  • You meet income guidelines based on family size and the Federal Poverty Level.
  • You think you may have trouble paying your bill.

A Financial Counselor will work with you to determine if you are eligible. It is important to remember that you will receive medically necessary care, regardless of your eligibility for financial assistance or ability to pay.

How to Apply

If you think you might be eligible for the Patient Financial Assistance Program, or if you have questions, please call a Financial Counselor at (714) 446-5141. If no one answers, please leave a message and a counselor will return your call as soon as possible. A counselor will ask you a few questions and give you an application to complete. If you need help in filling out the application, a counselor will be happy to assist you. Once your application is received, it will be reviewed and you will be notified in writing of your eligibility status.

Respecting Your Privacy

Seeking financial assistance can be a sensitive issue. We are committed to treating all patients with dignity, compassion and respect. All requests, information and funding will be kept confidential.

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