At St. Jude, our physicians, nurses and staff are committed to providing you with outstanding care and service. Our goal is to meet and exceed your expectations. Your nurse can provide you with most of what you may need during your stay, and the nurse manager on your floor is always available to help resolve any concerns you may have.

Should you have any comments, questions, or concerns that have not been resolved, please feel free to contact the Patient Representative, or the hospital operator will direct your call to the Administrative Supervisor. Every effort will be made to resolve your requests in a timely manner.  If you have a complaint about the quality of care at a Joint Commission-accredited health care organization, you may submit your complaint online or send it to the Joint Commission by mail, fax or e-mail.

Email:  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Fax: Office of Quality Monitoring (630) 792-5636

Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission toll-free at (800) 994-6610, Monday through Friday, 8:30 a.m. to 5 p.m. (central time).

Click here to download a copy of the St. Jude Medical Center Patient Handbook.

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