Patient and Family Advisory Council
To better understand the needs of our patients and their families, in 2013
St. Jude Medical Center invited former patients and family members of
former patients to develop a Patient and Family Advisory Council.
Our mission for the Council is to actively engage patients and families
as partners with St. Jude Medical Center, in support of our philosophy
of Patient and Family Centered Care. The Council seeks to enhance the
delivery of care by providing a collaborative vehicle of communication
between families and hospital staff to improve the health care experience.
The Council exemplifies our hopes for St. Jude Medical Centerl to continue
to maintain and enhance the level of healthcare services our community
has come to rely upon.
The goals of the Advisory Council are:
- Provide a vital link between St. Jude Medical Center and the community
- Provide supportive channels of communication between families and hospital staff
- Provide input and feedback on delivery of services for patients and their families
- Review issues referred to the Patient and Family Advisory Council and provide
- Monitor, evaluate, and address needs and issues of multicultural families
- Provide input regarding new and existing program development
- Promote an environment offering excellent and safe health care through
collaboration of families and staff.
The St. Jude Patient and Family Advisory Council (PFAC) meets monthly and
is currently involved with various interdisciplinary staff committees,
including the Research Council and Shared Governance where new innovation,
ideas and best practices are being shared. The PFAC has taken an active
role in participation of new projects, staff education, and patient rounding.
These contributions have led to improving the patient experience.
These are some of the projects the Council has been involved with providing
input on and participating in: Magnet Designation, employee dress code,
employee identification badges, brochure regarding educating patients
with fall risks, insights on patient medication education and strategies,
new technology (patient monitoring and virtual reality), discharge information,
Emergency Department flow and new tower staff orientation.
As the role of our Patient and Family Advisory Council continues to expand
and evolve, we are looking for new members to support St. Jude Medical
Center’s endeavor to ensure we have patient and family perspectives
and insights to enhance our delivery of quality and compassionate care
to our patients and community. If you are interested in being considered
as a member or would like more information regarding our Patient and Family
Advisory Council, please contact Patient Relations at (714) 992-3000 extension 3749.