Delivery Information

Hospital Policies

If you are unsure of the patient's discharge date from the hospital or you would like to make sure that flowers can be delivered to a particular unit of the hospital, please contact us at (714) 992-3000, ext. 3795.

Delivery

The Gift Shop provides free delivery to St. Jude Medical Center patients and on-site employees. We do not ship orders outside of the hospital. We strive to have your order delivered to your loved one as quickly as possible. Orders received before 2 p.m. PST will be delivered the same business day. Orders received after 2 p.m. PST will be delivered the next day. Deliveries are made 7 days a week, including most holidays with the exception of Thanksgiving Day, Christmas Eve and Christmas Day.

Refunds

A credit card refund will be issued for purchases made for patients that have already been discharged from the hospital. We regret that we cannot deliver orders to patients' homes.

Substitutions

Every effort is made to ensure our products are available as pictured. The Gift Shop may substitute products of like color, appearance, and value when this is not possible.