This information has been prepared to help you better understand the billing process. During your hospital stay, please contact Financial Counselors at (714) 992-3000, extensions 3825 or 5110. If you have questions after you leave the hospital, please contact Patient Financial Services at 1-800-378-4189, Monday – Friday, 8 a.m. – 4 p.m.
Click Here to view our Billing Frequently Asked Questions.
Patients are responsible to pay for all known deductibles, co-insurance, co-pays and non-covered services prior to or at the time of service. We accept cash, check, traveler’s checks, money orders, Visa, MasterCard, American Express, and Discover. In the event that you need assistance with your balance we offer various payment options, as well as the Patient Financial Assistance program.
We will bill Medicare and your secondary insurance following receipt of Medicare’s payment. Once your secondary insurance has been billed, you will receive periodic statements advising you of any balance due.
HMO/PPO/POS (Managed Care)
We will bill your insurance plan. You will not be billed while your claim is being processed with your health plan.
With verified eligibility and receipt of any monthly share of the cost, we will bill Medi-Cal/CalOptima for authorized services.
Payment of any deductible, co-insurance, and non-covered services are expected at time of registration or when services are rendered. Any remaining amounts will be billed to you once your health plan processes your claim. You will receive statements and follow-up calls advising you of the balance due.
Patients with no insurance coverage will be expected to make payment at the time services are rendered.